Citizen Participation and Involvement in eGovernment Projects: An Emergent Framework
2008 (English)In: Electronic Government / [ed] Maria A. Wimmer, Hans J. Scholl, Enrico Ferro, Springer Berlin/Heidelberg, 2008, , 207-218 p.207-218 p.Conference paper (Refereed)
This paper reports from an action research project where focus groups have been used as an approach for taking citizens’ requirements into account during public e-service development projects. In the paper we use theories from the area of user participation in the information systems (IS) discipline in order to discuss and enhance the specific aspects of citizen participation and involvement in the eGovernment context. The main purpose of this paper is to enrich the eGovernment field in general, and to facilitate the citizen perspective in eGovernment development projects in particular, by using notions from the user participation tradition in the IS discipline. Our empirical findings from performing focus groups are discussed and compared to well-known user participation theories from the IS discipline. This results in an emergent framework for better understanding of citizen participation and involvement in the eGovernment context. The emergent framework consists of a set of questions that can be used in order to put an increased focus on the citizen perspective in future eGovernment development projects.
Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2008. , 207-218 p.207-218 p.
Lecture Notes in Computer Science, ISSN 0302-9743 (print), 1611-3349 (online) ; 5184
eGovernment, IS development, user participitation, citizen participation, citizen involvement, focus group
National CategoryEngineering and Technology Social Sciences
IdentifiersURN: urn:nbn:se:liu:diva-43890DOI: 10.1007/978-3-540-85204-9_18Local ID: 75037ISBN: 978-3-540-85203-2OAI: oai:DiVA.org:liu-43890DiVA: diva2:264751
7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008