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A methodology for designing services: modeling method, design method, CAD tool, and their industrial applications
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-5991-5542
Linköping University, Department of Management and Engineering, Manufacturing Engineering. Linköping University, The Institute of Technology.ORCID iD: 0000-0003-2552-3636
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.
Tokyo Metropolitan University.
2009 (English)In: Introduction to Service Engineering / [ed] Gavriel Salvendy and Waldemar Karwowski, USA: John Wiley , 2009, 1, 268-293 p.Chapter in book (Other academic)
Abstract [en]

 Servicification is a key toward sustainable business in the secondary industry. It is needless to say that services are sources of core value in the tertiary industry. Thus, this chapter addresses a critical issue for both of those industries, designing services. This chapter demonstrates the effectiveness of our service-design methodology to support service design processes through applications to two service examples in industries- real operation. Before that, a theory for the methodology is explained.

Place, publisher, year, edition, pages
USA: John Wiley , 2009, 1. 268-293 p.
Keyword [en]
Servicification, Product/Service System, Integrated Product and Service Offering, Value
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-43925Local ID: 75143ISBN: 978-0470382417 ISBN: 0470382414 (print)OAI: oai:DiVA.org:liu-43925DiVA: diva2:264786
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2016-04-12Bibliographically approved

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linkfind book at a swedish library/hitta boken i ett svenskt bibliotek

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Sakao, TomohikoSundin, ErikLindahl, Mattias

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