A methodology for designing services: modeling method, design method, CAD tool, and their industrial applications
2009 (English)In: Introduction to Service Engineering / [ed] Gavriel Salvendy and Waldemar Karwowski, USA: John Wiley , 2009, 1, 268-293 p.Chapter in book (Other academic)
Servicification is a key toward sustainable business in the secondary industry. It is needless to say that services are sources of core value in the tertiary industry. Thus, this chapter addresses a critical issue for both of those industries, designing services. This chapter demonstrates the effectiveness of our service-design methodology to support service design processes through applications to two service examples in industries- real operation. Before that, a theory for the methodology is explained.
Place, publisher, year, edition, pages
USA: John Wiley , 2009, 1. 268-293 p.
Servicification, Product/Service System, Integrated Product and Service Offering, Value
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-43925Local ID: 75143ISBN: 978-0470382417ISBN: 0470382414OAI: oai:DiVA.org:liu-43925DiVA: diva2:264786