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Addressing Uncertainty as a Key for Successful Integrated Product and Service Offerings: Literature Review and Company Interview
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-5991-5542
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Manufacturing Engineering. Linköping University, The Institute of Technology.ORCID iD: 0000-0003-2552-3636
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology.
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2008 (English)In: Swedish Production Symposium,2008, 2008, 253-260 p.Conference paper, Published paper (Refereed)
Abstract [en]

 Services are getting increasingly important in the manufacturing industries today. As a result, it has become common for companies to provide a combination of services and products as an integrated offering. This paper focuses on such business models and development processes. It explores the current status and needs of industries on those issues. Through reviewing 12 journal articles tackling these issues and complementary academic contributions, it was found that uncertainty is a critical concept to be addressed properly. Based on this result, nine Swedish companies interested in such business were interviewed on this issue. The matured providers raised convincing customers as their major challenges while others consider understanding the internal meaning of IPSO business is their current challenge. In addition, there is a wish to have a quantitative tool for companies to utilize upon developing such offerings.

Place, publisher, year, edition, pages
2008. 253-260 p.
Keyword [en]
Integrated Product and Service Engineering (IPSE), Product/Service Systems (PSS), development, risk, opportunity, business model
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-43931Local ID: 75161OAI: oai:DiVA.org:liu-43931DiVA: diva2:264792
Conference
Swedish Production Symposium,2008
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2016-04-12

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Sakao, TomohikoLindahl, MattiasSundin, ErikÖhrwall Rönnbäck, AnnaTang, Ou

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Environmental Technology and ManagementThe Institute of TechnologyManufacturing EngineeringIndustrial Marketing and Industrial EconomicsProduction Economics
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
Language
  • de-DE
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Output format
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