Addressing Uncertainty as a Key for Successful Integrated Product and Service Offerings: Literature Review and Company Interview
2008 (English)In: Swedish Production Symposium,2008, 2008, 253-260 p.Conference paper (Refereed)
Services are getting increasingly important in the manufacturing industries today. As a result, it has become common for companies to provide a combination of services and products as an integrated offering. This paper focuses on such business models and development processes. It explores the current status and needs of industries on those issues. Through reviewing 12 journal articles tackling these issues and complementary academic contributions, it was found that uncertainty is a critical concept to be addressed properly. Based on this result, nine Swedish companies interested in such business were interviewed on this issue. The matured providers raised convincing customers as their major challenges while others consider understanding the internal meaning of IPSO business is their current challenge. In addition, there is a wish to have a quantitative tool for companies to utilize upon developing such offerings.
Place, publisher, year, edition, pages
2008. 253-260 p.
Integrated Product and Service Engineering (IPSE), Product/Service Systems (PSS), development, risk, opportunity, business model
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-43931Local ID: 75161OAI: oai:DiVA.org:liu-43931DiVA: diva2:264792
Swedish Production Symposium,2008