Categories of Public e-Services - an Inquiry Based on the e-Diamond Model
2008 (English)In: e-Challenges,2009, Stockholm: eChallenges , 2008Conference paper (Refereed)
Today there exist a lot of public e-services. An unsolved quest still however is how to categorize such e-services. Stage-models are today dominating for pinpointing high-range characteristics of e-services. There relies however confusion in whether these stage models are prescriptions of desired e-services. A need for classifying middle-range categories of e-services as a support for guiding development and refinement of e-services as well as a support for citizens to select and find e-services. In this paper such classification of middle-range categories of e-services, based on foundational action-theoretic categories founded in the e-diamond model, is made. Based on a categorization of 335 public e-services in Sweden four classes of middle-range categories are identified; Government informative, Government performative, Citizen informative, and Citizen performative. Within each of these categories sub categories such as separate vs. compound, and individual vs. general is used for the purpose of make an even more fine-grained classification
Place, publisher, year, edition, pages
Stockholm: eChallenges , 2008.
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-44205Local ID: 76034OAI: oai:DiVA.org:liu-44205DiVA: diva2:265066