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Categories of Public e-Services - an Inquiry Based on the e-Diamond Model
Högskolan Borås.
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
2008 (English)In: e-Challenges,2009, Stockholm: eChallenges , 2008Conference paper (Refereed)
Abstract [en]

Today there exist a lot of public e-services. An unsolved quest still however is how to categorize such e-services. Stage-models are today dominating for pinpointing high-range characteristics of e-services. There relies however confusion in whether these stage models are prescriptions of desired e-services. A need for classifying middle-range categories of e-services as a support for guiding development and refinement of e-services as well as a support for citizens to select and find e-services. In this paper such classification of middle-range categories of e-services, based on foundational action-theoretic categories founded in the e-diamond model, is made. Based on a categorization of 335 public e-services in Sweden four classes of middle-range categories are identified; Government informative, Government performative, Citizen informative, and Citizen performative. Within each of these categories sub categories such as separate vs. compound, and individual vs. general is used for the purpose of make an even more fine-grained classification 

Place, publisher, year, edition, pages
Stockholm: eChallenges , 2008.
Keyword [en]
e-service, e-government
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-44205Local ID: 76034OAI: diva2:265066
Available from: 2009-10-10 Created: 2009-10-10

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Goldkuhl, Göran
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Faculty of Arts and SciencesVITS - Development of Informations Systems and Work Context
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