liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The industrial service function as a holistic management concept
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics .ORCID iD: 0000-0002-4081-9737
2009 (English)In: CBIM Academic Workshop,2009, Atlanta: CBIM , 2009Conference paper, Published paper (Refereed)
Abstract [en]

The growing importance of industrial services to industrial firms makes it important to increase the understanding on how to manage the service business. In this paper, the industrial service function concept and its components are introduced. Furthermore, we discuss why and how the industrial service function can be a useful concept for addressing challenges of managing services in industrial firms. The service function does not only include the service organization but also other organizational units that directly, or indirectly, have a role in the service processes. Although the service organization most likely is the key entity, it is only one subset of the service function; sales product development, manufacturing, senior management, and other organizational entities, as well as external service providers and customers, are to be seen as part-time service functions that influence the offering. Increasingly, other parts of the service function than the service organization are central for competitive advantage through industrial service offerings. 

Place, publisher, year, edition, pages
Atlanta: CBIM , 2009.
Keyword [en]
Industrial service function, service offering, service organization, part-time service function, manufacturing
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-44938Local ID: 78335OAI: oai:DiVA.org:liu-44938DiVA: diva2:265800
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2014-04-14

Open Access in DiVA

No full text

Authority records BETA

Kowalkowski, Christian

Search in DiVA

By author/editor
Kowalkowski, Christian
By organisation
The Institute of TechnologyIndustrial Marketing and Industrial Economics
Engineering and Technology

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 77 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf