From contextual inquiry to designable futures: What do we need to get there?
2003 (English)In: IEEE Intelligent Systems & Their Applications, ISSN 1094-7167, Vol. 18, no 2, 74-77 p.Article in journal (Refereed) Published
Designers do not build artifacts or systems so much as they create new ways in which practitioners must handle the challenges associated with work. Involving users in the design and procurement process does not guarantee meaningful design input. Contextual inquiry, as a popular way of involving users, must not mistake informant understanding for analytic senses of work. Like any human performance data gathering, it must be backed up by strong, second-order analysis, lest designers and developers get misguided.
Place, publisher, year, edition, pages
2003. Vol. 18, no 2, 74-77 p.
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-46718DOI: 10.1109/MIS.2003.1193660OAI: oai:DiVA.org:liu-46718DiVA: diva2:267614