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From contextual inquiry to designable futures: What do we need to get there?
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Industrial ergonomics .
Sch. of Library and Info. Mgmt., Emporia State University, Indiana Univ. Sch. of Medicine, 9219 1250 N., Albany, IN 47320, United States.
University of West Florida, IHMC, Department of Psychology, 40 Alcaniz St., Pensacola, FL 32501, United States.
2003 (English)In: IEEE Intelligent Systems & Their Applications, ISSN 1094-7167, Vol. 18, no 2, 74-77 p.Article in journal (Refereed) Published
Abstract [en]

Designers do not build artifacts or systems so much as they create new ways in which practitioners must handle the challenges associated with work. Involving users in the design and procurement process does not guarantee meaningful design input. Contextual inquiry, as a popular way of involving users, must not mistake informant understanding for analytic senses of work. Like any human performance data gathering, it must be backed up by strong, second-order analysis, lest designers and developers get misguided.

Place, publisher, year, edition, pages
2003. Vol. 18, no 2, 74-77 p.
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-46718DOI: 10.1109/MIS.2003.1193660OAI: diva2:267614
Available from: 2009-10-11 Created: 2009-10-11 Last updated: 2011-01-13

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Dekker, Sidney
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ReferencesLink to record
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