liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Patient satisfaction with nursing care in the context of health care: A literature study
School of Social and Health Sciences, Halmstad University, Halmstad, Sweden, Department of Internal Medicine, Central Hospital, Halmstad, Sweden, Hertig Knutsgatan 7, S-302 50 Halmstad, Sweden.
Oléni, M., School of Social and Health Sciences, Halmstad University, Halmstad, Sweden, Department of Child Psychiatry, Central Hospital, Halmstad, Sweden.
Linköping University, Department of Medicine and Care. Linköping University, Faculty of Health Sciences.
2002 (English)In: Scandinavian Journal of Caring Sciences, ISSN 0283-9318, E-ISSN 1471-6712, Vol. 16, no 4, 337-344 p.Article, review/survey (Refereed) Published
Abstract [en]

To evaluate and improve the quality of care provided, it is of vital importance to investigate the quality of care in the context of health care. Patient satisfaction is a significant indicator of the quality of care. Consequently, quality work includes investigations that map out patient satisfaction with nursing care. To improve the quality of nursing care, the nurse needs to know what factors influence patient satisfaction. The aim of this literature study was to describe the influences on patient satisfaction with regard to nursing care in the context of health care. In the description of nursing care, we have used Henderson's nursing care model. The results describe eight domains that have an influence on patient satisfaction with nursing care: the socio-demographic background of the patients, patients' expectations regarding nursing care, the physical environment, communication and information, participation and involvement, interpersonal relations between nurse and patient, nurses' medical-technical competence, and the influence of the health care organization on both patients and nurses. The bulk of the literature included in the study came from the UK, Sweden and the USA. This means that the results should be applicable to health care in the western world. An important implication for future research is to continue to elucidate the factors that influence satisfaction with nursing care, as seen from the patient's perspective.

Place, publisher, year, edition, pages
2002. Vol. 16, no 4, 337-344 p.
Keyword [en]
Health care, Literature review, Nursing, Patient satisfaction, Quality of nursing care
National Category
Natural Sciences
URN: urn:nbn:se:liu:diva-46776DOI: 10.1046/j.1471-6712.2002.00094.xOAI: diva2:267672
Available from: 2009-10-11 Created: 2009-10-11 Last updated: 2012-01-07

Open Access in DiVA

No full text

Other links

Publisher's full text
By organisation
Department of Medicine and CareFaculty of Health Sciences
In the same journal
Scandinavian Journal of Caring Sciences
Natural Sciences

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 71 hits
ReferencesLink to record
Permanent link

Direct link