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The state of ISO 9000 certification: A study of Swedish organizations
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Quality Technology and Management .ORCID iD: 0000-0003-4040-8302
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Quality Technology and Management .
Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering.
2002 (English)In: TQM Magazine, ISSN 0954-478X, Vol. 14, no 5, 297-306 p.Article in journal (Refereed) Published
Abstract [en]

It seems today to be an indisputable fact that ISO 9000 is a powerful instrument, which cannot be disregarded. It is, far and away, the most influential initiative that grew from the quality movement of the late 1980s. This paper contains an evaluation of results from a survey on ISO 9000 certified companies and aims to present some aspects of the current state of the standard in Swedish industry. This study is focused on motives for implementation, perceived benefits and key implementation factors. The predominant reasons identified for seeking certification were the desire to improve corporate image and quality. Like many previous studies this study underlines the need for management commitment and participation. The very important conclusion drawn from this survey is that the motivation for certification may influence the performance of ISO 9000. The overall benefits which the companies gain from the standard showed dependence on the motivation which initiated the drive for the certification.

Place, publisher, year, edition, pages
2002. Vol. 14, no 5, 297-306 p.
Keyword [en]
Benefits, Implementation, ISO 9000, Motivation, Quality management, Surveys
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-46887DOI: 10.1108/09544780210439734OAI: oai:DiVA.org:liu-46887DiVA: diva2:267783
Available from: 2009-10-11 Created: 2009-10-11 Last updated: 2015-01-19

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Poksinska, BozenaDahlgaard, Jens JörnAntoni, Marc

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf