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The need for transparency and rationale in automated systems
Linköping University, The Institute of Technology. Linköping University, Department of Computer and Information Science, MDALAB - Human Computer Interfaces.
Department of Library and Information Management, Emporia State, Emporia, KS 66801, United States.
Linköping University, Faculty of Health Sciences. Linköping University, Department of Medicine and Health Sciences, Division of Preventive and Social Medicine and Public Health Science. Östergötlands Läns Landsting, FHVC - Folkhälsovetenskapligt centrum.ORCID iD: 0000-0001-6049-5402
2006 (English)In: Interacting with computers, ISSN 0953-5438, Vol. 18, no 5, 1070-1083 p.Article in journal (Refereed) Published
Abstract [en]

As medical devices and information systems become increasingly complex, the issue of how to support users becomes more important. However, many current help systems are often ignored or found to be too complicated to use by clinicians. In this article, we suggest an approach that allows designers to think about user support and automating tasks in ways users find more acceptable. The issue we address in particular is the notion of transparency and to what extent it allows the end-user to understand and critique the advice given. We have found that one central problem with existing support systems is that often the end-user does not understand the differences between the automated parts and the parts that have to be done manually. By taking aspects of transparency and control into account when designing an automated tool it seems that some of the more refractory issues that help systems pose for professional users can be addressed. © 2006 Elsevier B.V. All rights reserved.

Place, publisher, year, edition, pages
2006. Vol. 18, no 5, 1070-1083 p.
Keyword [en]
Automated systems, Control, Gammaknife surgery, Usability, User identity
National Category
Medical and Health Sciences
URN: urn:nbn:se:liu:diva-50145DOI: 10.1016/j.intcom.2006.01.001OAI: diva2:271041
Available from: 2009-10-11 Created: 2009-10-11 Last updated: 2013-09-05

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Dinka, DavidTimpka, Toomas
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The Institute of TechnologyMDALAB - Human Computer InterfacesFaculty of Health SciencesDivision of Preventive and Social Medicine and Public Health ScienceFHVC - Folkhälsovetenskapligt centrum
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Interacting with computers
Medical and Health Sciences

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