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From compliance to value-added auditing - Experiences from Swedish ISO 9001: 2000 certified organisations
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Quality Technology and Management .ORCID iD: 0000-0003-4040-8302
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Quality Technology and Management .
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering.
2006 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 17, no 7, 879-892 p.Article in journal (Refereed) Published
Abstract [en]

This paper presents the results of a questionnaire survey of the auditing practices and the value of certification audits in 269 Swedish ISO 9001:2000 certified organisations. Certification audits help to improve the quality management system and increase the motivation for quality work. Certified organisations want auditors not only to issue a certificate, but also to share their own experiences and give suggestions for improvements. Audit conclusions, which imply consultancy work, are a common practice among auditors. Furthermore, there exist great differences regarding the required conditions for certification. The differences primarily depend on the auditors, but also on the certification bodies. Finally, the study also indicates that the audit procedure has improved after the ISO 9000 revision in 2000. © 2006 Taylor & Francis.

Place, publisher, year, edition, pages
2006. Vol. 17, no 7, 879-892 p.
Keyword [en]
Certification audits, Certification bodies, ISO 9001:2000, QMS, Survey
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-50146DOI: 10.1080/14783360600595294OAI: oai:DiVA.org:liu-50146DiVA: diva2:271042
Available from: 2009-10-11 Created: 2009-10-11 Last updated: 2017-12-12

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Poksinska, BozenaDahlgaard, Jens JörnEklund, Jörgen

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Poksinska, BozenaDahlgaard, Jens JörnEklund, Jörgen
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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