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Internet technology to achieve supply chain performance
Linköping University, Department of Management and Engineering, Logistics Management. Linköping University, The Institute of Technology.
Department of Business, Economics, Statistics and Informatics, Örebro University, Örebro, Sweden and Department of Business Studies, Uppsala University, Uppsala, Sweden.
2005 (English)In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 11, no 4, 403-417 p.Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of the paper is to explore how the internet introduces opportunities for customer value and effectiveness when developing integrative logistics operations between alliance partners in a supply chain link.

Design/methodology/approach – The study is based on the expressed interest from the researched companies how to take advantage of the internet in building competitive business processes in the supply chain. The quest for external customer-value creation becomes a critical managerial task in strengthening the strategic position of the supply chain. The study seeks to integrate the use of theories of marketing, strategic sourcing, core competencies, and transaction costs, in a supply chain perspective.

Findings – Applying the internet with solely a focus on cost reduction could lead to high supply chain effectiveness without realizing potential customer value-perception opportunities. Also, assuring strategic consistency when leaning on cooperation is a critical supply management subject. Finally, the internet is a driving force in managing alliances.

Research limitations/implications – The framework of the value-delivery system and the concept of value shortfalls, as theoretical understanding and managerial implications, deserve to be taken into certain consideration in future studies of supply chain performance.

Practical implications – The managerial implications point out three potential routes in the internet use: as a strategic collaborative posture to compete with superior external customer-value delivery; in increasing supply chain efficiency and gradually shifting attention toward customer-perceived value; in extracting economic value through continual refinements of current logistics operations.

Originality/value – A systemic value-delivery view where the value-exchange process is illustrated with delivery performance, actual achievement, and value shortfall.

Place, publisher, year, edition, pages
2005. Vol. 11, no 4, 403-417 p.
Keyword [en]
Delivery services, Distribution management, Integration, Internet, Supply chain management
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-50361DOI: 10.1108/14637150510609426OAI: diva2:271257
Available from: 2009-10-11 Created: 2009-10-11 Last updated: 2013-02-28
In thesis
1. Strategic sourcing in the age of e-business: prerequisites in manufacturing industries
Open this publication in new window or tab >>Strategic sourcing in the age of e-business: prerequisites in manufacturing industries
2005 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Strategic sourcing (i.e. relationship, sourcing and negotiation strategies) has, by the introduction of the Internet and e-business, get hold of a variety of possibilities supporting the classical sourcing guiding principle, such as electronic marketplaces, reversed e-auctions, online communication tools, software agents and the like. E-business regenerates in addition the negotiation character. By combining the operational and strategic views and care for a cautiously implementation, due to the exclusive demands in the specific company, purchasing and sourcing may improve fundamentally, as might happen in competitive companies as well. Such steps increase the possibilities to get reductions in total costs when managing existing operational processes, and not just achieve some short-term price benefits. Further, this includes the strategic aspects of getting a balance between the need of developing suppliers in emerging markets, local and distant sourcing, and adversarial and relationdriven solutions, thanks to strategic moves interlinked to a professional e-business strategy. Nevertheless, the purchasing and supply fundamentals are ongoing, which purchasing management firmly has to address.

The diversity of e-business is also its definitely strength. Applications to generate business value, noticed in this thesis, are connected to geographical range, reduced communication costs, alternative business-information flows, complex bid matching, digitized negotiation models, multi-item negotiations, support interlinks, and/or transparency control. However, what is common with these potentials and directions are that they also may be used to greatly improve classical strategic sourcing. Strongly competing suppliers, foreign sourcing, market pricing, and parallel sourcing are all classical characteristics of the purchasing profession.

Nevertheless, I would like to underline fmnly that collaboration strategies are as well central on a number of specific areas, as has also been proven in my research. It is on the other hand important to recall that many needs within the purchase range do not hold the strategic content and consequently must not be solved within a collaboration strategy. Another aspect to emphasize is that e-business improves the possibilities to crossfunctional work and to integrate different levels of the organization; both subjects essential to the internal value transfer from the purchasing and supply function.

My research has coped with several fields of assessment where specific requisites have been enlightened, such as supplier involvement attributes, mission-critical supplies, supplier requirements, and complexity in supplies. We may now reflect on which direction that is most favorable. As I recognize, e-business has exposed a breathtaking entry and so far generated more questions than answers. This is why the propositions are formulated as a part of the results.

Place, publisher, year, edition, pages
Linköping: Linköpings universitet, 2005. 141 p.
Linköping Studies in Management and Economics. Dissertations, ISSN 0347-8920 ; 64
Purchasing, Sourcing, Relationship, Negotiation, Supplier base, E-business, Value, Loyalty
National Category
Social Sciences
urn:nbn:se:liu:diva-24470 (URN)6586 (Local ID)91-85297-18-6 (ISBN)6586 (Archive number)6586 (OAI)
Public defence
2005-02-04, Planck, Campus Valla, Linköpings Universitet, Linköping, 13:15 (English)
Available from: 2009-10-07 Created: 2009-10-07 Last updated: 2013-02-28Bibliographically approved

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