Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services
2009 (English)In: First Nordic Conference on Service Design: Oslo, Norway, 23-26 november 2009, Linköping University Electronic Press , 2009Conference paper (Refereed)
Service blueprints are usually included in listings of standard methods within service design. Still; little research has been conducted on service blueprints. The case study at hand explores how blueprints can be applied in a situation with three key actors; all with different motives and wishes. The case study is within the domain of car parking; a service which at a first glance may seem simple; but is rather complex when scrutinized. Three ways of blueprinting the situation are presented and discussed in the paper. Finally issues which arose from the blueprinting process are discussed in regard to implications for people creating blueprints.
Place, publisher, year, edition, pages
Linköping University Electronic Press , 2009.
, Linköping Electronic Conference Proceedings, ISSN 1650-3686
service design, service blueprint, design method
IdentifiersURN: urn:nbn:se:liu:diva-50854ISBN: 978-91-7519-771-5OAI: oai:DiVA.org:liu-50854DiVA: diva2:272272
First Nordic Conference on Service Design