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Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services
Linköping University, Department of Computer and Information Science, MDI - Interaction and Service Design Research Group. Linköping University, The Institute of Technology.
Linköping University, Department of Computer and Information Science, MDI - Interaction and Service Design Research Group. Linköping University, The Institute of Technology.
Linköping University, Department of Computer and Information Science, MDI - Interaction and Service Design Research Group. Linköping University, The Institute of Technology.
Linköping University, Department of Computer and Information Science, MDI - Interaction and Service Design Research Group. Linköping University, The Institute of Technology.
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2009 (English)In: First Nordic Conference on Service Design: Oslo, Norway, 23-26 november 2009, Linköping University Electronic Press , 2009Conference paper, Published paper (Refereed)
Abstract [en]

Service blueprints are usually included in listings of standard methods within service design. Still; little research has been conducted on service blueprints. The case study at hand explores how blueprints can be applied in a situation with three key actors; all with different motives and wishes. The case study is within the domain of car parking; a service which at a first glance may seem simple; but is rather complex when scrutinized. Three ways of blueprinting the situation are presented and discussed in the paper. Finally issues which arose from the blueprinting process are discussed in regard to implications for people creating blueprints.

Place, publisher, year, edition, pages
Linköping University Electronic Press , 2009.
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686
Keyword [en]
service design, service blueprint, design method
National Category
Computer Science
Identifiers
URN: urn:nbn:se:liu:diva-50854ISBN: 978-91-7519-771-5 (print)OAI: oai:DiVA.org:liu-50854DiVA: diva2:272272
Conference
First Nordic Conference on Service Design
Projects
SERV
Available from: 2009-10-14 Created: 2009-10-14 Last updated: 2015-05-28

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Holmlid, StefanSegelström, Fabian

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf