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Participative, co-operative, emancipatory: From participatory design to service design
Linköping University, Department of Computer and Information Science, MDI - Interaction and Service Design Research Group. Linköping University, The Institute of Technology.
2009 (English)In: First Nordic Conference on Service Design, Linköping University Electronic Press , 2009Conference paper (Refereed)
Abstract [en]

In the discourse of service design; terms such as platforms; transformation and co-creation have become part of what seems to be an emergent lingua franca. In the participatory design discourse; and the surrounding design traditions; related terms and ideas were developed. The development of the discourse of participatory design; during the last three decades of the 20th century; influence the way we understand the provisions for and possibilities of service design. The analysis is performed along three themes collected from the development of participatory design; and examples of how the legacy of participatory design has been appropriated are given. We conclude that the two disciplines share a basic structure consisting of involvement techniques; cooperative approaches; and emancipatory objectives. Moreover; some areas of future research for service design are identified.

Place, publisher, year, edition, pages
Linköping University Electronic Press , 2009.
, Linköping Electronic Conference Proceedings, ISSN 1650-3686
Keyword [en]
service design, participatory design
National Category
Computer Science
URN: urn:nbn:se:liu:diva-50857ISBN: 978-91-7519-771-5OAI: diva2:272275
ServDes.2009; DeThinking Service; ReThinking Design
Available from: 2009-10-14 Created: 2009-10-14 Last updated: 2015-05-28

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Holmlid, Stefan
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MDI - Interaction and Service Design Research GroupThe Institute of Technology
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