Participative, co-operative, emancipatory: From participatory design to service design
2009 (English)In: First Nordic Conference on Service Design, Linköping University Electronic Press , 2009Conference paper (Refereed)
In the discourse of service design; terms such as platforms; transformation and co-creation have become part of what seems to be an emergent lingua franca. In the participatory design discourse; and the surrounding design traditions; related terms and ideas were developed. The development of the discourse of participatory design; during the last three decades of the 20th century; influence the way we understand the provisions for and possibilities of service design. The analysis is performed along three themes collected from the development of participatory design; and examples of how the legacy of participatory design has been appropriated are given. We conclude that the two disciplines share a basic structure consisting of involvement techniques; cooperative approaches; and emancipatory objectives. Moreover; some areas of future research for service design are identified.
Place, publisher, year, edition, pages
Linköping University Electronic Press , 2009.
, Linköping Electronic Conference Proceedings, ISSN 1650-3686
service design, participatory design
IdentifiersURN: urn:nbn:se:liu:diva-50857ISBN: 978-91-7519-771-5OAI: oai:DiVA.org:liu-50857DiVA: diva2:272275
ServDes.2009; DeThinking Service; ReThinking Design