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Visualization as tools for research: Service designers on visualizations
Linköping University, Department of Computer and Information Science, MDI - Interaction and Service Design Research Group. Linköping University, The Institute of Technology.
Linköping University, Department of Computer and Information Science, MDI - Interaction and Service Design Research Group. Linköping University, The Institute of Technology.
2009 (English)In: Nordic Design Conference, 2009Conference paper, Published paper (Refereed)
Abstract [en]

Service design is a relatively new design field not explored in research as extensively as other design disciplines. One of the distinguishing practices is the extensive use of visualization techniques in early stages of the design process. This paper explores what service designers say about how and when visualizations are used in the user research phase of service design projects. Data was collected through 14 interviews with practicing service designers. It was found that all of the interviewees use visualization techniques in their work process, and that these are used extensively in the research phase of service design projects. Visualizations are used in the research phase as tools for translating raw data into insights and as a way to communicate insights. We conclude that service designers use visualization techniques to interpret user research, and that they highlight characteristics of a service-dominant logic.

Place, publisher, year, edition, pages
2009.
Keyword [en]
service design, analysis synthesis bridge model, visualizations
National Category
Computer Science
Identifiers
URN: urn:nbn:se:liu:diva-50863OAI: oai:DiVA.org:liu-50863DiVA: diva2:272281
Projects
SERV
Available from: 2009-10-14 Created: 2009-10-14 Last updated: 2009-10-17

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http://ocs.sfu.ca/nordes/index.php/nordes/2009/paper/view/265/139

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Segelström, FabianHolmlid, Stefan

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  • modern-language-association-8th-edition
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf