Bringing Service Design to Service Sciences, Management and Engineering
2008 (English)In: Service Science, Management and Engineering Education for the 21st Century: Part 3 / [ed] Bill Hefley, Wendy Murphy, Springer-Verlag New York, 2008, 341-345 p.Chapter in book (Refereed)
IBM has taken the lead in recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow s graduates to work in an expanding services economy. This contributed volume was developed from the IBM-hosted conference on October 5-7, 2006, designed to discuss the current status and foster the development and advancement of SSME. Contributions explore the ways SSME has been introduced into curricula, services research that is underway or is planned, and recommended actions for academia and governments to establish SSME as its own discipline.
Place, publisher, year, edition, pages
Springer-Verlag New York, 2008. 341-345 p.
, Service Science: Research and Innovations in the Service Economy, ISSN 1865-4924
service design, service science, design method
IdentifiersURN: urn:nbn:se:liu:diva-50868DOI: 10.1007/978-0-387-76578-5ISBN: 978-0-387-76577-8 (print)ISBN: 978-0-387-76578-5 (online)OAI: oai:DiVA.org:liu-50868DiVA: diva2:272285