liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Web Assistants: Towards an Intelligent and Personal Web Shop
Linköping University, Department of Computer and Information Science, IISLAB - Laboratory for Intelligent Information Systems. Linköping University, The Institute of Technology.
Linköping University, Department of Computer and Information Science, IISLAB - Laboratory for Intelligent Information Systems. Linköping University, The Institute of Technology.
1999 (English)In: The Second Workshop on Adaptive Systems and User Modeling on the World Wide Web, 1999, 1, 5-12 p.Conference paper, Published paper (Refereed)
Abstract [en]

Electronic commerce has recently shown enormous potential to take over the sales market. There is a need to provide services that can reach individual computer users with different information profiles and levels of expertise. In this paper we introduce the novel concept of web assistants, human assistants working in an electronic web shop. This human-computer cooperation provides intelligent and personal services via an integrated communication media. A prototype of a web assistant system has been implemented. While browsing through the system the user can call for human assistance should the need arise. We present the results of a usability study performed on our prototype system. The results are encouraging especially when it comes to the attitude aspects of usability. The subjects were extremely enthusiastic about the concept of web assistants and its implications.

Place, publisher, year, edition, pages
1999, 1. 5-12 p.
Keyword [en]
Adaptivity, electronic commerce, usability, www, data collection
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-54756OAI: oai:DiVA.org:liu-54756DiVA: diva2:309745
Conference
The 8th International World Wide Web Conference (WWW8), and the 7th International Conference on User Modeling (UM99), May 11-14, Toronto and Banff, Canada
Available from: 2010-04-08 Created: 2010-04-08 Last updated: 2010-04-08Bibliographically approved

Open Access in DiVA

No full text

Authority records BETA

Åberg, JohanShahmehri, Nahid

Search in DiVA

By author/editor
Åberg, JohanShahmehri, Nahid
By organisation
IISLAB - Laboratory for Intelligent Information SystemsThe Institute of Technology
Engineering and Technology

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 92 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf