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Development of macro level performance measurementsystems in health care services
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics . Linköping University, The Institute of Technology.
Qulturum, Landstinget i Jönköping.
Qulturum, Landstinget i Jönköping.
2010 (English)In: 17th International Annual EurOMA Conference Managing Operations in Service Economies: Proceedings papers, Porto: Catholic University of Portugal , 2010Conference paper, Published paper (Other academic)
Abstract [en]

Despite the increased interest for performance measurement in health care, few authorshave studied how top managers on a macro level develop performance measurement (PM)systems. The purpose is to identify factors that enable the development of macro level PMsystems in health care. Based on a case study in nine top management teams in Swedishhealth care, four enabling factors are identified: building an infrastructure, using tools forvisualizing measures, selecting useful macro level measures, and expressing the purpose asa means to improve clinical practice rather than the PM system per se.Despite the increased interest for performance measurement in health care, few authorshave studied how top managers on a macro level develop performance measurement (PM)systems. The purpose is to identify factors that enable the development of macro level PMsystems in health care. Based on a case study in nine top management teams in Swedishhealth care, four enabling factors are identified: building an infrastructure, using tools forvisualizing measures, selecting useful macro level measures, and expressing the purpose asa means to improve clinical practice rather than the PM system per se.

Place, publisher, year, edition, pages
Porto: Catholic University of Portugal , 2010.
Keyword [en]
performance measurement, system thinking, statistical process control
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:liu:diva-57121OAI: oai:DiVA.org:liu-57121DiVA: diva2:323367
Conference
17th International Annual EurOMA Conference Managing Operations in Service Economies
Available from: 2010-06-10 Created: 2010-06-10 Last updated: 2010-06-17

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http://www.euroma2010.org/proceedings/papers/files/FTHE-Euroma-1557809.pdf

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Kollberg, Beata

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf