Solutions offerings: A critical review and reconceptualisation
2010 (English)In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 21, no 4, 441-459 p.Article in journal (Refereed) Published
Purpose – The purpose of this paper is to offer a critical analysis of the literature of solutions offerings; to provide a new conceptual framework, incorporating dimensions that can distinguish between different kinds of solutions and connect their different characteristics.
Design/methodology/approach – The paper takes a critical review of the relevant literature, 28 contributions being identified in a search of three major databases and a range of other published work for the broader perspective, illustrated by real-world examples.
Findings – There is no unanimous and rigorous definition of solutions, but rather a number of often broad and generic descriptions that could be applied to a wide array of different offerings, if not generically.
Research limitations/implications – The sample of subject-specific contributions to the literature may not have been sufficient, and a wider selection of keywords to identify them might have captured a richer variety of concepts and opinions.
Originality/value – This structured and critical review contributes to the literature on services and solutions, by developing a conceptual framework as a basis for future studies and current management strategy.
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2010. Vol. 21, no 4, 441-459 p.
Problem solving, Services, Customisation, Integration
IdentifiersURN: urn:nbn:se:liu:diva-58554DOI: 10.1108/09564231011066105ISI: 000281983800003OAI: oai:DiVA.org:liu-58554DiVA: diva2:343547
Conference on 11th quality in service(QUIS), Wolfsburg, Germany, June 2009
Original Publication: Fredrik Nordin and Christian Kowalkowski, Solutions offerings: A critical review and reconceptualisation, 2010, Journal of Service Management, (21), 4, 441-459. http://dx.doi.org/10.1108/09564231011066105 Copyright: Emerald http://www.emeraldinsight.com/index.htm2010-08-142010-08-142014-08-28Bibliographically approved