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Solutions offerings: A critical review and reconceptualisation
Stockholms universitet.
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-4081-9737
2010 (English)In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 21, no 4, 441-459 p.Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to offer a critical analysis of the literature of solutions offerings; to provide a new conceptual framework, incorporating dimensions that can distinguish between different kinds of solutions and connect their different characteristics.

Design/methodology/approach – The paper takes a critical review of the relevant literature, 28 contributions being identified in a search of three major databases and a range of other published work for the broader perspective, illustrated by real-world examples.

Findings – There is no unanimous and rigorous definition of solutions, but rather a number of often broad and generic descriptions that could be applied to a wide array of different offerings, if not generically.

Research limitations/implications – The sample of subject-specific contributions to the literature may not have been sufficient, and a wider selection of keywords to identify them might have captured a richer variety of concepts and opinions.

Originality/value – This structured and critical review contributes to the literature on services and solutions, by developing a conceptual framework as a basis for future studies and current management strategy.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2010. Vol. 21, no 4, 441-459 p.
Keyword [en]
Problem solving, Services, Customisation, Integration
National Category
Social Sciences
URN: urn:nbn:se:liu:diva-58554DOI: 10.1108/09564231011066105ISI: 000281983800003OAI: diva2:343547
Conference on 11th quality in service(QUIS), Wolfsburg, Germany, June 2009

Original Publication: Fredrik Nordin and Christian Kowalkowski, Solutions offerings: A critical review and reconceptualisation, 2010, Journal of Service Management, (21), 4, 441-459. Copyright: Emerald

Available from: 2010-08-14 Created: 2010-08-14 Last updated: 2014-08-28Bibliographically approved

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