Public E-services and Electronic Identification –A Comparative Implementation Study of Swedish Public Authorities
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
This thesis presents an implementation study on the handling of electronic identification in three public authorities in Sweden. Electronic identification is a complex but very topical policy domain, largely tied to the general policy aspirations of e-government development. Theories on policy action, logic of appropriateness, garbage cans, and the dialectics of institutions and technology are used. The result highlights that the policy process of electronic identification in the three studied authorities could not be adequately explained from a traditional policy-implementation dichotomy. The action imperative to develop e-services is very strong and explains why and how electronic identification has been developed within the three authorities. The three authorities have very different institutional capacity to implement e-services with electronic identification. The available technology on electronic identification is inscribed with certain logics of appropriateness, that doesn’t sit equally easy with the administrative logics of appropriateness in all three authorities.
Place, publisher, year, edition, pages
2010. , 18 p.
Public sector, Public sector management, e-government, e-administration, idm, electronic identification, institutional theory
Public Administration Studies
IdentifiersURN: urn:nbn:se:liu:diva-59291ISRN: LIU-IEI-FIL-A--10/00824--SEOAI: oai:DiVA.org:liu-59291DiVA: diva2:351067
UppsokSocial and Behavioural Science, Law
Wihlborg, Elin, Docent
Persson, Bo, Docent