Organizational changes in connection with IPSO
2010 (English)In: Industrial Product-Service Systems (IPS²): Proceedings of the 2nd CIRP IPS² Conference / [ed] Tomohiko Sakao, Tobias Larsson, Mattias Lindahl, Linköping University Electronic Press, 2010, 461-466 p.Conference paper (Refereed)
Integrated product service offerings (IPSO) have the potential of obtaining better margins, profitability andless environmental impact. Becoming a service provider implies significant changes in the way companiesdo business, considerable changes within the organization and changes with the relationships to externalactors. This paper aims to contribute to the research concerning these changes when companies start toprovide IPSOs.Changes within the organizations have been necessary for all the companies studied and especially thesales staff since trust, transparency and long-term relationships with the customer is crucial. Support fromthe top management is also of importance as well as working in cross-functional teams. Changes are alsoneeded in the service organization and amongst the retailers. Apart from the change in the providercustomerrelationships little has been done in including other external actors, but the companies seepotential in doing so in the future to expand and develop their IPSOs.
Place, publisher, year, edition, pages
Linköping University Electronic Press, 2010. 461-466 p.
Linköping Electronic Conference Proceedings, ISSN 1650-3686 (print), 1650-3740 (online) ; 077
Integrated product service offerings organization, IPSO, organizational change, external actors
IdentifiersURN: urn:nbn:se:liu:diva-61285ISBN: 978-91-7393-381-0OAI: oai:DiVA.org:liu-61285DiVA: diva2:369406
The 2nd CIRP IPS2 Conference, Linköping, Sweden, 14-15 April, 2010