Developing sustainable logistics services
2010 (English)In: Proceedings of the 22nd Annual NOFOMA Conference : Logistics and Supply Chain Management in a Globalised Economy / [ed] Jan Stentoft Arlbjørn, Kolding, Danmark, 2010, 985-1000 p.Conference paper (Refereed)
Purpose of this paper: Logistics companies need to take account of environmental aspects into their services to strengthen their position on the market and meet the increased demands from the society. Therefore, the purpose of this paper is to present a framework for how to consider sustainability in the development of logistics services. The paper also aims at developing a research agenda for further research needs regarding how logistics companies can include the environmental aspect in their service offerings.
Design/methodology/approach: This paper is based on a literature review that has its origin in sustainable service and product development. This is compared with literature about development of offerings for logistics companies. The results from the literature studies are then analyzed in order to identify a research agenda and to present a framework containing aspects of sustainable service offerings of relevance from a logistics company perspective.
Findings: The paper suggests how logistics service offerings can be enhanced through sustainable service and product development literature. A framework consisting of aspects to address in the development of sustainable offering for logistics firms is presented.
Research limitations/implications: The findings should be considered as conceptual, and provides a basis for further empirical based research
Practical implications: The results provide a basis for logistics companies, to build upon in their continuing efforts to develop and enhance more sustainable services to their customers.
What is original/value of paper: A large amount of literature can be found concerning sustainable development of offerings. However, literature concerning the development of sustainable services is not that available and there is a large lack regarding the connection to logistics companies.
Place, publisher, year, edition, pages
Kolding, Danmark, 2010. 985-1000 p.
Environmental logistics, Service offering, Sustainability, Literature review, Logistics Service
National CategoryEngineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-62685ISBN: 978-87-92471-05-5OAI: oai:DiVA.org:liu-62685DiVA: diva2:373995
22nd NOFOMA Conference, Logistics and Supply Chain Management in a Globalised Economy, June 10-11, Kolding, Denmark