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Exploring Modes of Innovation in Services
Linköping University, Department of Management and Engineering, Quality Technology and Management. Linköping University, The Institute of Technology. Service Research Center, Karlstad University, Karlstad, Sweden.
Division of Quality Sciences, Chalmers University of Technology, Göteborg, Sweden.
Service Research Center, Karlstad University, Karlstad, Sweden.
Service Research Center, Karlstad University, Karlstad, Sweden.
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2010 (English)In: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden, Linköping University Electronic Press, 2010, 409-415 p.Conference paper, Published paper (Refereed)
Abstract [en]

Manufacturing companies differentiating their offerings with new services need to combine both product and service innovation. We study how service development is influenced by (a) the choice of separation or integration of service development and (b) the modes of innovation. Our results show that service development often is more structured if services are developed separately. Furthermore; service innovations often follow a sequence of innovation modes different from those of product innovations. Since different innovation modes benefit from varying degree of structure in the development process; many companies find it hard to develop products and services within the same development project.

Place, publisher, year, edition, pages
Linköping University Electronic Press, 2010. 409-415 p.
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686 (print), 1650-3740 (online) ; 77
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:liu:diva-62712ISBN: 978-91-7393-381-0 (print)OAI: oai:DiVA.org:liu-62712DiVA: diva2:374142
Conference
The 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Available from: 2010-12-02 Created: 2010-12-02 Last updated: 2016-05-26Bibliographically approved

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Witell, Lars

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
  • rtf