Communicative Criteria for Usability Evaluation
2010 (English)In: Australasian Computer-Human Interaction Conference (OZCHI), New York, USA: ACM , 2010, 144-151 p.Conference paper (Refereed)
Today we are primarily using computers for communication. We communicate via computers as professionals and at our spare time. One growing context of computer use is when we as citizens communicating with authorities. This paper suggests communication criteria for evaluation of public e- services. The suggested criteria are derived from a communication perspective and applied in a case study for evaluation of an e-service. Communication between authorities and citizens are often communication intensive and consequently conditions and consequences of communication should be evaluated. The aim of the suggested communication criteria is to be a complement to established traditional usability criteria.
Place, publisher, year, edition, pages
New York, USA: ACM , 2010. 144-151 p.
Usability criteria, e-services, design principles, guidelines
IdentifiersURN: urn:nbn:se:liu:diva-62793DOI: 10.1145/1952222.1952251ISBN: 978-1-4503-0502-0OAI: oai:DiVA.org:liu-62793DiVA: diva2:374469
22nd Annual Conference of the Computer-Human Interaction Special Interest Group (CHISIG) of Australia on Computer-Human Interaction: Design - Interaction - Participation, OZCHI 2010; Brisbane, QLD; Australia