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Pragmatic Qualities of Information Systems: Actability Criteria for Design and Evaluation
Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
2009 (English)Conference paper (Refereed)
Abstract [en]

Information systems actability theory builds on a communicative action perspective on IS. Information systems are seen as instruments for technology mediated work communication. Human actors are communicating (i.e. sending and/or receiving messages) through an information system. Information systems actability emphasises pragmatic dimensions of information systems. The paper presents 18 actability criteria divided into three groups: 1) criteria concerning user-system interaction, 2) criteria concerning user-through-system-to-user communication, and 3) criteria concerning information system’s contribution to workpractice processes. These actability criteria should be possible to use in design and evaluation of information systems.

Place, publisher, year, edition, pages
Keyword [en]
information system, communication, communicative action, design ideal, value, design, evaluation, pragmatism, actability
National Category
Information Science
URN: urn:nbn:se:liu:diva-63226OAI: diva2:377121
the 11th International Conference on Informatics and Semiotics in Organisations (ICISO), Beijing (invited paper)
Available from: 2010-12-13 Created: 2010-12-13 Last updated: 2010-12-27

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Goldkuhl, Göran
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VITS - Development of Informations Systems and Work ContextFaculty of Arts and Sciences
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ReferencesLink to record
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