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A Stakeholder-centric Approach to Information Systems Design
Uppsala universitet.
Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
2010 (English)Conference paper (Refereed)
Abstract [en]

This paper builds on a case study in the Swedish public sector to illustrate a pragmatic view of design, characterized by a focus on stakeholders and social action. This view of design proposes a synthesis of a workpractice diagnosis to gain thorough understanding of business needs and prepare for organizational change, prototyping to design IT systems that are usable for all, and agile values in construction to embrace change throughout the design process. It is argued that information systems design is typically based on a narrow view of users in an intra-organizational setting, while in reality there is a need to include a wide spectrum of stakeholders in IT-enabled change, in order to build usable systems creating value across both organizational and technical borders.

Place, publisher, year, edition, pages
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Engineering and Technology
URN: urn:nbn:se:liu:diva-63334OAI: diva2:378504
Available from: 2010-12-15 Created: 2010-12-15 Last updated: 2010-12-20

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Goldkuhl, Göran
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VITS - Development of Informations Systems and Work ContextThe Institute of Technology
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ReferencesLink to record
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