Trust in Safe Public e-services: Translating Policies into Use
2010 (English)Conference paper (Other academic)
The emerging information society challenges relations between public agencies and citizens in many ways. Such relations taking place on the Internet or in other specific systems are called public e-services, which is a basic component of e-government. E-services as such are innovations – even if the service as such has been there before – it is a new way producing and organizing the service. For successful implementation of innovations in public contexts the innovations has to be considered as legitimate by all involved actors. On a European and national level there are some policies and emerging standardization regarding public e-services. Thus policies are translated both to other levels of governments in the multi-level governance chain and secondly from technical to administrative settings. Since the Swedish public administration rely on a double steering approach, with strong constitutional regional and local autonomy, such policies cannot be forced out into regional local public agencies. Instead European and national policy statements become soft policy instruments in the local context and the implications from them rely on the local uptake in the specific setting and the competences of the professionals in the local public administration. Since this is a new emerging field of innovative practice our analysis will build on an inductive methodological approach. The theoretical framework of policy and technology translation opens for inclusion of this broad process of changes. Our focus here on the translation process is to highlight both translations over levels in multi-level settings and constructions of meanings of safety. The conclusion is that the translation over levels from policies to praxis appears to be more critical than the technological translation. In short: the organizational settings of multi-level governance are greater constraints than new technology for implementation of public e-services.
Place, publisher, year, edition, pages
IdentifiersURN: urn:nbn:se:liu:diva-63521OAI: oai:DiVA.org:liu-63521DiVA: diva2:380185
ERSA 2010 - European REgional Science Association