What does a service-dominant logic really mean for manufacturing firms?
2010 (English)In: CIRP Journal of Manufacturing Science and Technology, ISSN 1755-5817, Vol. 3, no 4, 285-292 p.Article in journal (Refereed) Published
In parallel with the product-to-service transition in the manufacturing industries, service-dominant logic has emerged as arguably the most challenging recent scholarly marketing debate. The objectives of this work are: (1) to delineate the distinct differences between a product-to-service transition and a transition from a goods-dominant to a service-dominant logic, (2) to discuss what these transitions mean for industry and academia, and (3) to suggest a revised definition of industrial product/service systems (IPS2) more in line with service-dominant logic. A transition to service-dominant logic implies much more than an increased emphasis on services; it implies a reframing of the purpose of the firm and its role in value co-creation.
Place, publisher, year, edition, pages
Elsevier , 2010. Vol. 3, no 4, 285-292 p.
Service-dominant logic; service infusion; manufacturing firms; value-in-use; service transition; industrial product/service system (IPS2); product/service system (PSS)
IdentifiersURN: urn:nbn:se:liu:diva-67118DOI: 10.1016/j.cirpj.2011.01.003OAI: oai:DiVA.org:liu-67118DiVA: diva2:407549