Communication Problems in Crisis Response
2011 (English)In: Proceedings of the 8th International ISCRAM Conference: Lisbon, Portugal, May 2011 , Information Systems for Crisis Response and Management, ISCRAM , 2011Conference paper (Refereed)
This paper describes five problem areas of communication that occur during crisis response. These areas arecommunication infrastructure, situation awareness, individual and organizational common ground, form andcontent of messages, and communication paths through organizations. Five focus groups with Swedish fieldpersonnel from national and international crises were performed. The main contribution of this article is ahypothesis, based on the outcomes of the focus groups, about the relation between communication problems andhow they interact with crisis response work.
Place, publisher, year, edition, pages
Information Systems for Crisis Response and Management, ISCRAM , 2011.
National CategoryEngineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-68374ISBN: 978-972492247-8OAI: oai:DiVA.org:liu-68374DiVA: diva2:418366
8th International ISCRAM Conference