Cooperative Engagement to Define and Deliver Client Value in the Construction Industry
2012 (English)In: Modelling value: Selected Papers of the 1st International Conference on Value Chain Management / [ed] Jodlbauer, H; Olhager, J; Schonberger, R., Heidelberg, Germany: Physica Verlag, 2012, 139-157 p.Conference paper (Refereed)
Relations in the construction industry are traditionally of arms-length, and client value is realized by contractual arrangements. Partnering, as a concept of strategic and project alliances, has been suggested to change the adversarial behaviour by moving towards a more cooperative climate. In the consumer market there are recent examples of changes from firm-centric view of value creation to a co-creation view, with intimate interaction between consumer communities and producers to jointly define and deliver value. The case study has an explorative purpose of describing a cooperative contracting engagement of a local Swedish contractor, when engaging in a recent project. The result shows the opportunities of applying the building blocks of improved interactions to reach co-creation of value: dialogue, access, risk-benefit and transparency. The early and interactive involvement of the contractor with the developer and end-user established project objectives valued and favoured by all parties before the procurement. Important capabilities of the contractor included project management, cooperative behaviour and design and calculation, and a strive to have a pleasant and friendly realisation of the project.
Place, publisher, year, edition, pages
Heidelberg, Germany: Physica Verlag, 2012. 139-157 p.
, Contributions to Management Science, ISSN 1431-1941
Capability; Co-creation; Construction industry; Partnering; Value
Production Engineering, Human Work Science and Ergonomics
IdentifiersURN: urn:nbn:se:liu:diva-70072DOI: 10.1007/978-3-7908-2747-7_6ISBN: 978-3-7908-2746-0 (Hardcover)ISBN: 978-3-7908-2930-3 (Softcover)OAI: oai:DiVA.org:liu-70072DiVA: diva2:435239
1st International conference on value chain management, Steyr, Austria, 4-5 May 2011