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Social media in case-handling systems
Linköping University, Department of Computer and Information Science.
2011 (English)Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Ida infront, a part of Addnode, is a software company that focuses on developing case-handling systems, systems for safe information transactions and e-storage.Social media, such as blogs, wikis and social networks, is something that millions ofpeople, all around the world, uses on a daily basis. The purpose of this thesis was to examine if social media functions can support the users of Ida infront's case-handling system. To do this, we made an implementation with the purpose of demonstrating it to their customers. The study started with a focus group to formulate a specification of requirements on the implementation. Based on that specification, an implementation with a chat, RSS-function and a wiki was made that could run inside iipax permission which is Ida infronts case handling software. The implementation itself was made using Liferay, a web portal that is easy to customize. Both iipax permission and Liferay were deployed on a Jboss application server. The implementation was then demonstrated for external customers who filled in a survey and answered some interview questions. The result is based on the surveys and interviews.This study shows that social media functions can be used to support the users of case-handling systems.

To be able to draw a more general conclusion about social media in case-handlingsystems, more demonstrations, surveys and interviews need to be made. Future workcan also involve looking at social media functions not covered in this study.

Ida infront, a part of Addnode, is a software company that focuses on developing casehandlingsystems, systems for safe information transactions and e-storage.Social media, such as blogs, wikis and social networks, is something that millions ofpeople, all around the world, uses on a daily basis. The purpose of this thesis was toexamine if social media functions can support the users of Ida infront's case-handlingsystem. To do this, we made an implementation with the purpose of demonstrating it totheir customers. The study started with a focus group to formulate a specification ofrequirements on the implementation. Based on that specification, an implementationwith a chat, RSS-function and a wiki was made that could run inside iipax permissionwhich is Ida infronts case handling software. The implementation itself was made usingLiferay, a web portal that is easy to customize. Both iipax permission and Liferay weredeployed on a Jboss application server. The implementation was then demonstrated forexternal customers who filled in a survey and answered some interview questions. Theresult is based on the surveys and interviews.This study shows that social media functions can be used to support the users of casehandlingsystems.To be able to draw a more general conclusion about social media in case-handlingsystems, more demonstrations, surveys and interviews need to be made. Future workcan also involve looking at social media functions not covered in this study.

Place, publisher, year, edition, pages
2011. , 41 p.
Keyword [en]
social media case handling
National Category
Computer Science
Identifiers
URN: urn:nbn:se:liu:diva-72271ISRN: LIU-IDA/LITH-EX-G--11/027--SEOAI: oai:DiVA.org:liu-72271DiVA: diva2:458825
Subject / course
Computer and information science at the Institute of Technology
Uppsok
Technology
Supervisors
Examiners
Available from: 2011-12-05 Created: 2011-11-24 Last updated: 2011-12-05Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf