The Implementation and Use of an Enterprise System as a “Process of Muddling Through”
2011 (English)In: 21th Nordic Conference on Business Studies / [ed] Stockholm University, School of Business, Sweden, Stockholm University, School of Business, Sweden, 2011Conference paper (Other academic)
Enterprise systems are the backbone of many firms of today. The implementation process is complex; so is the system itself. We need frameworks and concepts to understand complex implementation processes and use of enterprise systems in firms. This paper analyse what we can learn from an enterprise system case of an Engineering Firm, using central concepts and line of thinking from Lindblom’s classical “The Science of Muddling through”, e.g. two approaches: by root and by branch. Elements of a rational-planning approach (by root) are identified in the case concerning the handling of enterprise system maintenance. However the identification of elements compared to the second approach (by branch), the process of muddling through, is more outstanding. The rational-planning approach is evident in the rhetoric encompassing the system. The muddling through process is more evident in the everyday life with the system. Concepts in the process of muddling through can help us to understand and highlight a number of choices and actions when implementing and using the system (e.g. values and objectives, means and ends, decision making, alternative choices and the use of theory vs. practice). However these concepts are not sufficient alone, we need to focus on other concepts and phenomena discussed in this paper.
Place, publisher, year, edition, pages
Stockholm University, School of Business, Sweden, 2011.
Enterprise system, ERP system, decision making, muddling, information systems, implementation, incrementalism
Other Social Sciences
IdentifiersURN: urn:nbn:se:liu:diva-72614OAI: oai:DiVA.org:liu-72614DiVA: diva2:460527
21th Nordic Conference on Business Studies