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Characterizing Organizational Use of Web-Based Services: Methodology, Challenges, Observations, and Insights
University of Toronto.
HP Labs, Palo Alto.
Linköping University, The Institute of Technology. Linköping University, Department of Computer and Information Science, Database and information techniques.
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2011 (English)In: ACM TRANSACTIONS ON THE WEB, ISSN 1559-1131, Vol. 5, no 4Article in journal (Refereed) Published
Abstract [en]

Todays Web provides many different functionalities, including communication, entertainment, social networking, and information retrieval. In this article, we analyze traces of HTTP activity from a large enterprise and from a large university to identify and characterize Web-based service usage. Our work provides an initial methodology for the analysis of Web-based services. While it is nontrivial to identify the classes, instances, and providers for each transaction, our results show that most of the traffic comes from a small subset of providers, which can be classified manually. Furthermore, we assess both qualitatively and quantitatively how the Web has evolved over the past decade, and discuss the implications of these changes.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM) , 2011. Vol. 5, no 4
Keyword [en]
Measurement, Workload characterization, Web-based services, organizational use
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-72662DOI: 10.1145/2019643.2019646ISI: 000296907000003OAI: diva2:461128

Funding Agencies|Informatics Circle of Research Excellence (iCORE) in the Province of Alberta||CENIIT at Linkoping University||National Information and Communications Technology Australia (NICTA)||

Available from: 2011-12-02 Created: 2011-12-02 Last updated: 2013-05-15

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Carlsson, Niklas
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The Institute of TechnologyDatabase and information techniques
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ReferencesLink to record
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