Linking long-term capacity management for manufacturing and service operations
2012 (English)In: Journal of engineering and technology management, ISSN 0923-4748, Vol. 29, no 1, 22-33 p.Article in journal (Refereed) Published
For firms that combine manufacturing and service operations in onesystem, the task of managing capacity is not straightforward. New goods and services may not have the same set of competitive priorities, and the models and concepts available in the literature for service operations differ from those for manufacturing operations.We address this problem and review the concepts and modelsfor capacity management in the long term in both streams of literature, i.e. manufacturing and services, to develop a unified framework for manufacturing and service operations. The framework creates transparency between new goods manufacturing and service operations, since the same long-term capacity management structure is used for both product types, as well as between capacity strategy and planning strategy, since new goods and services are treated simultaneously. In the framework, the concepts of chase and level strategies are redefined for service operations to allow for integration with manufacturing operations. A case study demonstrates the usefulness of the integrated approach for long-term capacity management.
Place, publisher, year, edition, pages
Elsevier, 2012. Vol. 29, no 1, 22-33 p.
Capacity management, industrial services, operations strategy, sales and operations planning, servitization
Other Engineering and Technologies
IdentifiersURN: urn:nbn:se:liu:diva-72741DOI: 10.1016/j.jengtecman.2011.09.003ISI: 000301008700003OAI: oai:DiVA.org:liu-72741DiVA: diva2:461929