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From Component to System Solution Supplier: Strategic Warranty Management as a Key to Efficient Integrated Product/Service Engineering
Linköping University, Department of Management and Engineering, Assembly technology. Linköping University, The Institute of Technology. (Sustainable Production)ORCID iD: 0000-0003-2552-3636
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-5991-5542
2010 (English)In: CIRP - Journal of Manufacturing Science and Technology, ISSN 1755-5817, E-ISSN 1878-0016, Vol. 2, no 3, 183-191 p.Article in journal (Refereed) Published
Abstract [en]

As hardening competition in industry pushes manufacturing companies to deliver increased customervalue, communication with the customer during the use phase becomes paramount. This paperinvestigates whether warranty management could be a strategic tool for improved integrated product/service engineering (IPSE) as a firm moves from component to system solution supplier. The researchmethodology appliedwas amultiple case study, with four suppliers as focal firms, where buyer–supplierrelationships were investigated from a supplier perspective. Results show that advanced warrantymanagement, implemented as a strategic tool, can be a key to efficient IPSE.

Place, publisher, year, edition, pages
Elsevier, 2010. Vol. 2, no 3, 183-191 p.
Keyword [en]
Manufacturing, Strategic warranty management, Product/service system, PSS, IPSE, IPS2
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:liu:diva-73232DOI: 10.1016/j.cirpj.2010.04.007OAI: oai:DiVA.org:liu-73232DiVA: diva2:469381
Projects
IPSE - Integrated Product Serivce Engineering
Available from: 2011-12-23 Created: 2011-12-23 Last updated: 2017-12-08

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Sundin, ErikÖhrwall Rönnbäck, AnnaSakao, Tomohiko

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Sundin, ErikÖhrwall Rönnbäck, AnnaSakao, Tomohiko
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Assembly technologyThe Institute of TechnologyIndustrial Marketing and Industrial EconomicsEnvironmental Technology and Management
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CIRP - Journal of Manufacturing Science and Technology
Production Engineering, Human Work Science and Ergonomics

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CiteExportLink to record
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  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
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  • Other style
More styles
Language
  • de-DE
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Output format
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