From Component to System Solution Supplier: Strategic Warranty Management as a Key to Efficient Integrated Product/Service Engineering
2010 (English)In: CIRP - Journal of Manufacturing Science and Technology, ISSN 1755-5817, Vol. 2, no 3, 183-191 p.Article in journal (Refereed) Published
As hardening competition in industry pushes manufacturing companies to deliver increased customervalue, communication with the customer during the use phase becomes paramount. This paperinvestigates whether warranty management could be a strategic tool for improved integrated product/service engineering (IPSE) as a firm moves from component to system solution supplier. The researchmethodology appliedwas amultiple case study, with four suppliers as focal firms, where buyer–supplierrelationships were investigated from a supplier perspective. Results show that advanced warrantymanagement, implemented as a strategic tool, can be a key to efficient IPSE.
Place, publisher, year, edition, pages
Elsevier, 2010. Vol. 2, no 3, 183-191 p.
Manufacturing, Strategic warranty management, Product/service system, PSS, IPSE, IPS2
Production Engineering, Human Work Science and Ergonomics
IdentifiersURN: urn:nbn:se:liu:diva-73232DOI: 10.1016/j.cirpj.2010.04.007OAI: oai:DiVA.org:liu-73232DiVA: diva2:469381
ProjectsIPSE - Integrated Product Serivce Engineering