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Requirement Analysis for User-Oriented Service Design
Tokyo Metropolitan University.
Tokyo Metropolitan University.
Tokyo Metropolitan University.
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology.
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2009 (English)In: Asian International Journal of Science and Technology Production & Manufacturing Engineering, ISSN 1906-151X, Vol. 2, no 3, 11-23 p.Article in journal (Refereed) Published
Abstract [en]

In manufacturing, systems combining physical products and services have been attracting much attention. For such systems, designers need to focus on customer requirements rather than on the achievement of functionality. Methods are proposed in this paper for the analysis of requirements and extension of the design process proposed in Service Engineering. The focus is on the specification of service users in a client organization and on the extraction of their requirements in consideration of the organizational objectives of the client. The effectiveness of the method is demonstrated by an application, where a bank is a target client of a service.

Place, publisher, year, edition, pages
King Mongkut’s University of Technology North Bangkok Press , 2009. Vol. 2, no 3, 11-23 p.
Keyword [en]
Service design, Requirement extraction, Goal, Persona, Service Engineering and Product-service systems
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:liu:diva-73927OAI: oai:DiVA.org:liu-73927DiVA: diva2:478702
Available from: 2012-01-16 Created: 2012-01-16 Last updated: 2015-06-02

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Öhrwall Rönnbäck, AnnaSakao, Tomohiko

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