Requirement Analysis for User-Oriented Service Design
2009 (English)In: Asian International Journal of Science and Technology Production & Manufacturing Engineering, ISSN 1906-151X, Vol. 2, no 3, 11-23 p.Article in journal (Refereed) Published
In manufacturing, systems combining physical products and services have been attracting much attention. For such systems, designers need to focus on customer requirements rather than on the achievement of functionality. Methods are proposed in this paper for the analysis of requirements and extension of the design process proposed in Service Engineering. The focus is on the specification of service users in a client organization and on the extraction of their requirements in consideration of the organizational objectives of the client. The effectiveness of the method is demonstrated by an application, where a bank is a target client of a service.
Place, publisher, year, edition, pages
King Mongkut’s University of Technology North Bangkok Press , 2009. Vol. 2, no 3, 11-23 p.
Service design, Requirement extraction, Goal, Persona, Service Engineering and Product-service systems
Other Mechanical Engineering
IdentifiersURN: urn:nbn:se:liu:diva-73927OAI: oai:DiVA.org:liu-73927DiVA: diva2:478702