Managing risk in complex and business critical outsourcing of services
2011 (English)In: Proceedings of 18th International Annual Conference of the European Operations Management Association. EurOMA, 2011Conference paper (Refereed)
Over the past two decades the phenomenon of outsourcing of resources and activities has emerged as an important trend in a wide range of organizations and many companies are today outsourcing complex and business critical resources and activities. This increase in business criticality also increases the risk of substantial and negative impact on the financial and strategic performance. The proposition is that business critical outsourcing is approached with a joint risk perspective and that an understanding of the decision process is essential for success. Further, it is important to view outsourcing as an ongoing process with a number of key stages.
Place, publisher, year, edition, pages
Outsourcing, risk, trust, control
Economics and Business
IdentifiersURN: urn:nbn:se:liu:diva-74075ISBN: 978‐1‐902546‐94‐0ISBN: 978-1-902546-93-3 (book of abstracts)OAI: oai:DiVA.org:liu-74075DiVA: diva2:479958
18th EurOMA Conference 3-6 July, Cambridge, UK