Inside the Core: Managing risks in Business Critical Outsourcing
2011 (English)In: Proceedings of the 20th Annual IPSERA Conference, Vision 20/20 – Preparing Today for Tomorrow’s Challenges / [ed] F. Rozemeijer, M. Wetzels, L. Quintens, 2011, 1092-1101 p.Conference paper (Refereed)
Organizations are increasingly outsourcing business critical activities, which increases the risk of substantial negative impact on the financial and strategic business performance. The aim of this paper is to show how outsourcer and supplier seek to mitigate the risks during the negotiations and the ongoing operations of the outsourced activities. The conclusion is that risk mitigating dimensions are directional and operates at different organizational levels, and secondly, that the dimension operates sequentially as a means to mitigate performance and relational risks. It is also concluded that goodwill trust and a cooperative stance have substantial impact on the success of the outsourcing.
Place, publisher, year, edition, pages
2011. 1092-1101 p.
Outsourcing, risk, alliances, telecom
Economics and Business
IdentifiersURN: urn:nbn:se:liu:diva-74076ISBN: 978-94-6178-001-0OAI: oai:DiVA.org:liu-74076DiVA: diva2:479959
20th International Purchasing and Supply Ecucation and Research Association (IPSERA 2011), April 10-13,University of Maastricht , School of Business and Economics Maastricht, The Netherlands