Service transition: finding the right position on the goods-to-services continuum
2012 (English)In: International Journal of Modelling in Operations Management, ISSN 2042-4094 (Print), 2042-4108 (Online), Vol. 2, no 1, 69-88 p.Article in journal (Refereed) Published
The aim of this paper is to describe and further develop existing models of service transition; that is, how companies position and move on the goods-to-services continuum. This study concludes that service transition can be profitable for manufacturing firms as long as they do not become stuck in a mismatch between their organisational arrangements and their offerings. The paper contributes by: providing an overview of companies' positions on the goods-to-services continuum, introducing movements on the continuum, suggesting service development as a possible engine of renewal and providing empirical evidence on the relationship between positions on the continuum and profit margins.
Place, publisher, year, edition, pages
Inderscience Enterprises Ltd , 2012. Vol. 2, no 1, 69-88 p.
service transition; service strategy; service infusion; goods-to-services continuum; modelling; manufacturing firms; service development.
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-74333DOI: 10.1504/IJMOM.2012.043961OAI: oai:DiVA.org:liu-74333DiVA: diva2:483182