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Service transition: finding the right position on the goods-to-services continuum
Mälardalen University.
Linköping University, Department of Management and Engineering, Quality Technology and Management. Linköping University, The Institute of Technology.
Eawag: Swiss Federal Institute of Aquatic Science and Technology.
2012 (English)In: International Journal of Modelling in Operations Management, ISSN 2042-4094 (Print), 2042-4108 (Online), Vol. 2, no 1, 69-88 p.Article in journal (Refereed) Published
Abstract [en]

The aim of this paper is to describe and further develop existing models of service transition; that is, how companies position and move on the goods-to-services continuum. This study concludes that service transition can be profitable for manufacturing firms as long as they do not become stuck in a mismatch between their organisational arrangements and their offerings. The paper contributes by: providing an overview of companies' positions on the goods-to-services continuum, introducing movements on the continuum, suggesting service development as a possible engine of renewal and providing empirical evidence on the relationship between positions on the continuum and profit margins.

Place, publisher, year, edition, pages
Inderscience Enterprises Ltd , 2012. Vol. 2, no 1, 69-88 p.
Keyword [en]
service transition; service strategy; service infusion; goods-to-services continuum; modelling; manufacturing firms; service development.
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-74333DOI: 10.1504/IJMOM.2012.043961OAI: diva2:483182
Available from: 2012-01-24 Created: 2012-01-24 Last updated: 2012-02-02

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ReferencesLink to record
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