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Degree of service-orientation in the pulp and paper industry
Service Research Center, Karlstad University.
Service Research Center, Karlstad University.
Service Research Center, Karlstad University.
Service Research Center, Karlstad University.
2009 (English)In: International Journal of Services Technology and Management, ISSN 1460-6720, E-ISSN 1741-525X, Vol. 11, no 1, 24-41 p.Article in journal (Refereed) Published
Abstract [en]

Many companies in the process industries are seeing the advantages of services but are struggling with the changes these require as regards the offering and the organisation. This paper presents an empirical investigation within the pulp and paper industry based on a survey of Swedish manufacturing firms and a multiple case study of three case companies and their customers. To investigate whether the manufacturers active in this industry are product-oriented or are becoming more service-oriented, five themes important to the companies under study are presented and discussed: that is, finding the right mix of physical products and services, the concept of service, business models, technology-based services and organising service delivery.

Place, publisher, year, edition, pages
Inderscience Enterprises Ltd , 2009. Vol. 11, no 1, 24-41 p.
Keyword [en]
industrial services, value creation, service orientation, services management, pulp and paper industry, process industries, manufacturing firms, Sweden, business models, technology-based services, service delivery
National Category
Mechanical Engineering
Identifiers
URN: urn:nbn:se:liu:diva-74343DOI: 10.1504/IJSTM.2009.022380OAI: oai:DiVA.org:liu-74343DiVA: diva2:483192
Available from: 2012-01-25 Created: 2012-01-25 Last updated: 2017-12-08

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Witell, Lars

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  • apa
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  • de-DE
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  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
  • rtf