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Values and qualities in interaction design meetings
Linköping University, Department of Computer and Information Science, MDALAB - Human Computer Interfaces. Linköping University, The Institute of Technology.ORCID iD: 0000-0003-2919-098X
Södertörns Högskola, Institutionen för kommunikation, medier och IT, Medieteknik.
Stockholms universitet, Mobile Life.
2011 (English)In: The Endless End: The 9th International European Academy of Design Conference. Porto, Portugal, May 4-7, 2011., 2011Conference paper (Refereed)
Abstract [en]

How are values and qualities expressed in interaction design? Previous research into this topic has largely been conceptual. How interaction designers and clients actually reason has only been touched upon in empirical studies. The research question for this paper is how interaction designers, as a collective and in an unfolding design process, concretize values and qualities in meetings with clients. By way of video recordings, we have analyzed two interaction design workshops. The analysis indicated that values were concretized top-down, from general conceptions and the design brief given, while also explored bottom-up. Several kinds of communicative means (e.g. talk, gestures, whiteboards, post-it notes) were used to animate values and design visions. Mixing a top-down and bottom-up approach allowed the designers to be both prescriptive and sensitive the uniqueness of the design situation. Thedifferences in communicative means did not really matter for how values and qualities weremade concrete. What mattered was that people really started talking with each other.

Place, publisher, year, edition, pages
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Communication Studies Human Aspects of ICT Interaction Technologies
URN: urn:nbn:se:liu:diva-74439OAI: diva2:484490
The 9th International European Academy of Design Conference. Porto, Portugal, May 4-7, 2011
Available from: 2012-01-27 Created: 2012-01-27 Last updated: 2015-06-02

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Arvola, Mattias
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MDALAB - Human Computer InterfacesThe Institute of Technology
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