Young citizens' attitudes towards electronic identification: A neglected perspective in an on-going development and implementation process
2012 (English)Conference paper (Refereed)
This article reports from an empirical study of young Swedish university students’ attitudes towards electronic identification (eID). Three focus groups were conducted with students, as a main target group, who were asked to use a public e-service at the Swedish Board for Study Support which demanded secure electronic identification. After having conducted the assigned tasks the students’ attitudes were discussed in the focus group. Our findings show that usability and security are two main themes that the respondents found to be important in order to trust eID and e-services. This example of how citizens’ attitudes towards electronic identification can be explored in focus groups is related to the on-going national development process of a new eID solution on a strategic and artifact level. In this process no citizens are participating or involved so far. We conclude the article by discussing what might be the consequences of neglecting citizens’ attitudes in this kind of development and implementation processes.
Place, publisher, year, edition, pages
Electronic Identification, Citizens’ Attitudes, Focus Groups, Public E-service
IdentifiersURN: urn:nbn:se:liu:diva-75065OAI: oai:DiVA.org:liu-75065DiVA: diva2:503460
The 9th Scandinavian Workshop on E-government (SWEG'12), Copenhagen, Denmark, 9-10 February 2012