liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Losing and Reconstructing The Bubble in an Underground Line Control Room
Linköping University, The Tema Institute, Department of Communications Studies. Linköping University, Faculty of Arts and Sciences.
(English)Manuscript (preprint) (Other academic)
Abstract [en]

Having the hubble is an expression which indicates that operators involved incooperative process management have constructed a cognitive understanding of the operationalstatus of the process they are in control of as weil as of the control systems they use. Based on afield study of an underground line control room in Stockholm, this article tries to show how thehubble is an ongoing process which requires the continuous integration of information which isdistributed in various cognitive artifacts in the control room. The bubble, which is a highlydynamic process, can occasionally be lost and thereby require that the operator team activelyreconstructs it. In this process the various cognitive artifacts used often play a central role for theintegration of the otherwise distributed information.

Keyword [en]
Having the hubble, cooperative process management, cognitive artifacts, grounding of communication, distributed knowledge
National Category
Social Sciences Interdisciplinary
URN: urn:nbn:se:liu:diva-79043OAI: diva2:537951
Available from: 2012-06-28 Created: 2012-06-28 Last updated: 2012-06-28Bibliographically approved
In thesis
1. The cognitive use of artifacts in cooperative process management: Rescue management and underground line control
Open this publication in new window or tab >>The cognitive use of artifacts in cooperative process management: Rescue management and underground line control
2002 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Work performed in various types of centers of coordination is highly dynamic and requires that a team continuously take actions and make multiple decisions in real time. This type of Work is here refered to as cooperative process management. Through empirical studies, carried out in an underground line control room and in rescue management, this thesis analyzes how the various cognitive artifacts are used by the operator teams in order to match the particular nature of the tasks undertaken. The cognitive artifacts considered range from specially designed wall-mounted electronic boards and computer databases all the way to paper maps, refrigerator magnets, and Post-it notes. Of specialinterest is the local designs, redesigns, and customizations undertaken by the teams in order to create and maintain a mutually shared understanding of the situation at hand. Tiris thesis also examines thecognitive artifacts as coordination and conununication tools.

The findings are presented in four articles. The first article focuses on the role of the public artifacts in rescue management, i.e. artifacts which are immediately available to the whole team at the same time and place. Special focus is placed on the role these artifacts play for the creation of common conceptual ground. In the second article, the organization of an underground line control room is analyzed, showing how the same cognitive artifacts play significantly different roles dUring the day andnight shift. The third article describes how cognitive artifacts, which are customized by rescue management teams, structure their work in ways which make the tasks less cognitively demanding. Finally, the fourth article goes through an unusual incident which occurred during underground line operations, in which the team lost its situation awareness. This was due to the difficulty of integrating information which was distributed over several cognitive artifacts.

Place, publisher, year, edition, pages
Linköping: Linköpings universitet, 2002. 114 p.
Linköping Studies in Arts and Science, ISSN 0282-9800 ; 258
Cognitive artifacts, distributed cognition, cooperative process management, cognitive ethnography, centers of coordination, customization, cognitive system, computer supported cooperative work, ecology of cognitive artifacts, Kognitiva processer
National Category
Social Sciences Interdisciplinary
urn:nbn:se:liu:diva-33962 (URN)20120 (Local ID)91-7373-384-9 (ISBN)20120 (Archive number)20120 (OAI)
Public defence
2002-09-20, Sal Key 1, Hus Key, Universitetsområdet Valla, Linköping, 13:15 (Swedish)
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2014-08-29Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Garbis, Christer
By organisation
Department of Communications StudiesFaculty of Arts and Sciences
Social Sciences Interdisciplinary

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 24 hits
ReferencesLink to record
Permanent link

Direct link