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Roles of Policy Entrepreneurs and Policy Networks in Innovation Implementation: A study of the implemenation of two Swedish municipal contact centers
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
Högskolan Väst.
2012 (English)Conference paper (Other academic)
Abstract [en]

This paper aims to discuss lessons learned of policy entrepreneurs to analyze how local policy entrepreneurs are instrumental in setting up local municipal contact centers - a Swedish e-governmental initiative - by problematizing actors and structures in regional policies on development issues. The increased interest in political entrepreneurship has both analytical and practical grounds and implications. There are demands for further learning in approaching the new roles of entrepreneurial actors, which are approached here in relation to their localization, how they act to expand action spaces for themselves as well as others in the local community.

This study is based on two qualitative field studies of municipal contact centers. The main methods used were interviews with key actors, document studies and observations. The results indicate two main implications of Contact Centers; they localize public services and combine different services into a one-stop operation, striving to provide a ‘holistic’ approach to the individual citizen in her local context. However, the implementation of the contact centers also included an organizational change within the municipalities, facilitating a reorganization of back-office procedures in order to optimize the efficiency and quality aspects. The policy entrepreneurs forming the contact centers promoted them from different perspectives and with varying ambitions. In one case the core values of inclusion and participation drove the creation of the contact center, while in the other case the issue as such was key – a new organizational approach. This is related here to different approaches of policy networks and entrepreneurial behavior.

Place, publisher, year, edition, pages
National Category
Political Science (excluding Public Administration Studies and Globalization Studies)
URN: urn:nbn:se:liu:diva-79075OAI: diva2:538181
Uddevalla Symposium, 14-16 June 2012, Faro, Portugal
Available from: 2012-06-28 Created: 2012-06-28 Last updated: 2014-05-13

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Wihlborg, Elin
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Political ScienceFaculty of Arts and Sciences
Political Science (excluding Public Administration Studies and Globalization Studies)

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ReferencesLink to record
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