Gender differences in verbal behaviour in a call routing speech application
2011 (English)In: Proceedings from Fonetik 2011, Quarterly Progress and Status Report TMH-QPSR, Volume 51, 2011, Stockholm: Universitetsservice , 2011, 81-84 p.Conference paper (Other academic)
This paper reports results on verbal behavior in a live natural language call routing speechapplication. Differences between male and female callers in terms of verbosity are investigated, andput in relation to three variations of the system prompts. Findings show that in this particularapplication female callers are more verbose than male callers for open style prompts, while there isno difference for a directed style prompt.
Place, publisher, year, edition, pages
Stockholm: Universitetsservice , 2011. 81-84 p.
, YMH-QPSR, ISSN 1104-5787 ; 51
National CategoryGeneral Language Studies and Linguistics
IdentifiersURN: urn:nbn:se:liu:diva-79199OAI: oai:DiVA.org:liu-79199DiVA: diva2:539079
Fonetik 2011. Royal Institute of Technology, Stockholm, Sweden, 8–10 June 2011