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Gender differences in verbal behaviour in a call routing speech application
Voice Provider Sweden AB.
Linköping University, Department of Computer and Information Science, NLPLAB - Natural Language Processing Laboratory. Linköping University, The Institute of Technology. (Voice Provider Sweden AB / Karolinska Institute, Department of Cognitive Neuroscience)ORCID iD: 0000-0003-3734-0757
2011 (English)In: Proceedings from Fonetik 2011, Quarterly Progress and Status Report TMH-QPSR, Volume 51, 2011, Stockholm: Universitetsservice , 2011, 81-84 p.Conference paper, Published paper (Other academic)
Abstract [en]

This paper reports results on verbal behavior in a live natural language call routing speechapplication. Differences between male and female callers in terms of verbosity are investigated, andput in relation to three variations of the system prompts. Findings show that in this particularapplication female callers are more verbose than male callers for open style prompts, while there isno difference for a directed style prompt.

Place, publisher, year, edition, pages
Stockholm: Universitetsservice , 2011. 81-84 p.
Series
YMH-QPSR, ISSN 1104-5787 ; 51
National Category
General Language Studies and Linguistics
Identifiers
URN: urn:nbn:se:liu:diva-79199OAI: oai:DiVA.org:liu-79199DiVA: diva2:539079
Conference
Fonetik 2011. Royal Institute of Technology, Stockholm, Sweden, 8–10 June 2011
Available from: 2012-07-04 Created: 2012-07-03 Last updated: 2013-10-17Bibliographically approved

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fulltext(304 kB)328 downloads
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e0940d3d054e0fabcb16da6f3982a47352530dad356d04f1adaf440c000e17744b19b4cdf3d74260a5d8b7d7390acda6b1da4c8afa2c050fb853db786d162623
Type fulltextMimetype application/pdf

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Eklund, Robert

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf