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Managing asymmetries in information flows and interaction between R&D, manufacturing, and service in complex product development
Linköping University, Department of Management and Engineering, Project management, Innovations and Entrepreneurship . Linköping University, The Institute of Technology.ORCID iD: 0000-0002-4233-5138
Linköping University, Department of Management and Engineering, Project management, Innovations and Entrepreneurship . Linköping University, The Institute of Technology. (VINNOVA)
2012 (English)In: R &D Management, ISSN 0033-6807, E-ISSN 1467-9310, Vol. 42, no 4, 342-357 p.Article, review/survey (Refereed) Published
Abstract [en]

Studies of new product development have demonstrated the value of effective interaction

between research and development (R&D) and manufacturing, but few studies also include

service operations despite their growing importance. Building on in-depth studies of two

firms in the capital goods sector, the paper illustrates how the structural differences between

the R&D-manufacturing and R&D-service interfaces result in serious information and

interaction imbalances, and presents managerial means to handle these. The paper makes

three contributions. First, it shows the value of moving beyond a dyadic perspective to

studies of more complex structures involving triads of specialized functions. Second, the

paper underlines the role of informational flows that can compensate for asymmetries in

such triads and facilitate thoughtful trade-off decisions. Third, the paper highlights the

importance of creating conditions for integrated knowledge-based approaches across functions,

which involve the generation and sharing of new knowledge. The paper ends with an emerging management agenda to support such integrative efforts in new product development projects.

Place, publisher, year, edition, pages
Wiley-Blackwell, 2012. Vol. 42, no 4, 342-357 p.
National Category
Social Sciences Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-79731DOI: 10.1111/j.1467-9310.2012.00688.xISI: 000308089700005OAI: oai:DiVA.org:liu-79731DiVA: diva2:544063
Available from: 2012-08-13 Created: 2012-08-13 Last updated: 2017-12-07

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Berggren, ChristianOlausson, Daniel

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  • apa
  • harvard1
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  • de-DE
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