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A value based evaluation method for Product/Service System using design information
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-5991-5542
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.
2012 (English)In: CIRP annals, ISSN 0007-8506, E-ISSN 1726-0604, Vol. 61, no 1, 51-54 p.Article in journal (Refereed) Published
Abstract [en]

This article proposes a new method for evaluating Product/Service System (PSS). It improves formulation of an evaluation step within an existing comprehensive method for designing PSS. The evaluation is achieved based on the importance of various customer value and each offering’s contribution to the value as well as the customer's budget. Its advantage is the effective utilization of design information accumulated at the earlier part of the comprehensive method, as opposed to marketing oriented methods solely for utility measurement (e.g. conjoint analysis). Application of the entire method to a real life case at an investment machine manufacturer is presented.

Place, publisher, year, edition, pages
Elsevier, 2012. Vol. 61, no 1, 51-54 p.
Keyword [en]
Design method, Service, Evaluation
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:liu:diva-79776DOI: 10.1016/j.cirp.2012.03.108ISI: 000306298700013OAI: oai:DiVA.org:liu-79776DiVA: diva2:544349
Available from: 2012-08-14 Created: 2012-08-14 Last updated: 2017-12-07

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Sakao, TomohikoLindahl, Mattias

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf