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There's more to services than interaction
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
2011 (English)In: Design for Services / [ed] Anna Meroni, Daniela Sangiorgi, Gower Publishing Ltd., 2011, 89-96 p.Chapter in book (Other academic)
Abstract [en]

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely `designs something' but rather `designs for something': in the case of this publication, for change, better experiences and better services.

Place, publisher, year, edition, pages
Gower Publishing Ltd., 2011. 89-96 p.
National Category
Human Computer Interaction Design
URN: urn:nbn:se:liu:diva-80387ISBN: 978-0-566-08920-6ISBN: 978-0-566-08921-3OAI: diva2:546685
Available from: 2012-08-24 Created: 2012-08-24 Last updated: 2013-03-13Bibliographically approved

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