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Service Design Mini-dictionary
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
2012 (English)In: Service Design and Tourism: Case studies of applied research projects on mobile ethnography for tourism destinations / [ed] Marc Stickdorn, Birgit Frischhut, Norderstedt: Books on Demand , 2012, 132-133 p.Chapter in book (Other academic)
Abstract [en]

The field of design has changed completely during the past. Previously, design was seen as a profession that operates in specialist areas such as graphic design, product design, and fashion design; during the last 10 years it changed its scope from ‘Design Centred Design’ to ‘User Centred Design’. As such, and building on the service-dominant logic and services marketing, service design goes beyond designing artefacts and is argued to be no longer limited to the design of tangible products only, but also designs complex and interactive service processes and ecosystems. These developments lead to the emergence of ‘service design’, a multidisciplinary and systematic approach, which can cope with the functionality and complexity of services by visualizing their systems and processes as well as by placing the client at the heart of the process.

Place, publisher, year, edition, pages
Norderstedt: Books on Demand , 2012. 132-133 p.
Keyword [en]
service design, tourism, design ethnography, applied anthropology
Keyword [sv]
Människa-datorinteraktion (interaktionsdesign) Design Socialantropologi
National Category
URN: urn:nbn:se:liu:diva-80959ISBN: 978-3848216307OAI: diva2:549532
service design
Available from: 2012-09-04 Created: 2012-09-04 Last updated: 2014-12-05Bibliographically approved

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