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‘‘SOS 112 what has occurred?’’: Managing openings in children’s emergency calls
Linköping University, Department of Social and Welfare Studies, Learning, Aesthetics, Natural science. Linköping University, Faculty of Educational Sciences. (Pedagogiskt arbete, Educational practice)ORCID iD: 0000-0002-2314-4942
Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Educational Sciences.
Linköping University, The Tema Institute, Department of Child Studies. Linköping University, Faculty of Arts and Sciences.
2012 (English)In: Discourse, Context & Media, ISSN 2211-6958, Vol. 1, no 4, 183-202 p.Article in journal (Refereed) Published
Abstract [en]

This article examines the initial exchanges in calls to the Swedish emergency services, focusing on callers’ responses to the standardised opening phrase “SOS one one two, what has occurred?”. Comparisons across three age groups – children, teenagers and adults – revealed significant differences in caller behaviour. Whereas teenagers and adults offered reports of the incident, child callers were more prone to request dispatch of specific assistance units. This pattern was only observable when children were accompanied by an adult relative, which leads us to propose that child callers may be operating under prior adult instruction concerning how to request help. The second part of the analysis examines the local organisation of participants' actions, showing how turn-design and sequencing manifest the local concerns of the two parties. The analysis thus combines quantitative and qualitative methods to explore the ways through which the parties jointly produce an early sense of emergency incidents. These results are discussed in terms of children's agency and competence as informants granted to them by emergency operators, and how such competence ascriptions run against commonsense conceptualisations of children as less-than-full-fledged members of society.

Place, publisher, year, edition, pages
Elsevier, 2012. Vol. 1, no 4, 183-202 p.
Keyword [en]
Children’s interactions; Children’s participation; Emergency calls; Ethnomethodology; Talk‐ininteraction; Telephone calls; Telephone openings
National Category
Sociology Social Psychology Communication Studies Social Sciences Interdisciplinary
URN: urn:nbn:se:liu:diva-84549DOI: 10.1016/j.dcm.2012.10.002OAI: diva2:560209
FAS, Swedish Council for Working Life and Social Research
Available from: 2012-10-12 Created: 2012-10-12 Last updated: 2015-09-22

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Cromdal, JakobPersson-Thunqvist, DanielOsvaldsson, Karin
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Learning, Aesthetics, Natural scienceFaculty of Educational SciencesEducation and SociologyDepartment of Child StudiesFaculty of Arts and Sciences
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