Putting "Public" Back Into Public E-services: A Conceptual Discussion
2012 (English)In: Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research and Projects of IFIP EGOV and IFIP ePart 2012 / [ed] Hans J. Scholl et al, Trauner Verlag Universitat , 2012, 202-214 p.Conference paper (Refereed)
This paper presents attempts to contribute to the conceptual refinement of e-government and public e-services by discussing the concept of “public” in relation to public e-services. It does so by building on perspectives from political science and public administration. Bridging the gap to insights made in previous research is here regarded as vital in order to contribute to conceptual, theoretical and practical development of public e-services. In turn, the paper serves as part of on-going research that contributes to the formulation of a wider conceptual framework concerning the essence of public e-services. By putting the “public” of public e-services in the foreground, public e-services are here viewed as a matter of access to governments and governmental output. Consequently, depending on issues such as usability and availability, public e-services can be conceptualized as either the swing door or gatekeeper to public services.
Place, publisher, year, edition, pages
Trauner Verlag Universitat , 2012. 202-214 p.
e-government, public e-services, public organizations, public services
Political Science Public Administration Studies
IdentifiersURN: urn:nbn:se:liu:diva-84754ISBN: 9783990330326OAI: oai:DiVA.org:liu-84754DiVA: diva2:561562
EGOV and ePart 2012